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965432呼叫中心為提高話務員技術能力制定培訓計劃

  • 時間:2018-09-10   閱讀次數:1019次   來自:嚴曉莉    部門:客戶服務中心
  • 書簽和分享
  • 隨著公司業務種類不斷增加,業務分組制度日趨成熟,對于各個小組成員的技術能力要求越來越高,要求朝著專業化、精細化方向發展。加上近期新進員工的增加,業務技術能力的提升勢在必行。 

    為此,中心制定了為期2個月的培訓計劃,每周一次,每次2個課時。近期,中心利用下班時間對開票組及網絡在線組的所有成員進行各個開票軟件版本的新增改進功能的培訓,采用“講授+演練+考試”及不定時抽查培訓內容的方式,保障了培訓的有效性。

    目前培訓課程已經進行了2期,初見成效,在后面的培訓中還會繼續保持。


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