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馬鞍山稅務局辦稅服務廳積極應對稅制新調整、新升級

  • 時間:2019-02-27   閱讀次數:272次   來自:馮青云    部門:馬鞍山分公司
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  • 跨入2019年,個稅實施了新的報稅方法,意圖給個人降低賦稅,減輕負擔。根據國家稅務總局統一部署,國家稅務總局安徽省稅務局將于2019年3月1日金稅三期原國稅、地稅系統合并運行,因而在2019年2月23日0:00至3月1日7:59期間,金稅三期征管系統停機升級,辦稅服務廳、窗口、電子稅務局等有關渠道均關閉以及暫停辦理各項涉稅業務。

    2月征期系統停機升級前,辦稅窗口無疑要面臨一輪新的“辦稅風暴”。根據以往經驗以及實際情況,馬鞍山市辦稅大廳立刻針對此次辦稅熱潮制定了較為周全的解決方案。第一步先將此公告在大屏幕展示,并群發短信告知納稅人,與納稅人做好溝通與解釋工作。第二步,因系統升級,窗口辦稅人員每做一項業務后必須重新在新系統內復錄一遍,這無疑增加了窗口的工作任務,降低了工作效率,增長了工作時間。減輕窗口業務辦理事項成了重中之重,因此導稅組增派了兩位業務骨干,讓導稅臺的工作人員為前來辦稅的納稅人審核第一道取號之線。許多可以在網上辦稅的事項,導稅組員會積極帶領他們去外網辦理,耐心教導,直到納稅人順利辦理完成。咨詢、接電話、外網指導、自助機引導、答疑解惑等讓導稅組每日帶著最飽滿的熱情和耐心分工合作,專業解答,各司其責。第三步,窗口辦理人員必須記錄好業務臺賬,將每日復錄成功的業務明細匯總,未成功的業務上報問題。此時大家拼的就是手速與記憶,還有零差錯率的挑戰。

    新調整、新升級、新挑戰。停機升級前的各項準備工作,都是為了升級后優化辦稅服務,確保系統更加便捷平穩運行。也許面對大廳其他窗口的空空蕩蕩,大家還在奮力加班加點。也許面對焦急等待的辦稅人群,顧不上喝一口水,伴隨著沙啞的嗓音,拖著疲憊的身軀,但是大家都在堅持著,努力著,拼盡全力。


    稅務系統步步升級,一直得到納稅人的理解與支持,窗口人員的認真與負責,匯合成稅務體系平穩運行,讓祖國的稅收事業又前進了一步!

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