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春節期間965432呼叫中心堅守崗位持續服務

  • 時間:2019-02-11   閱讀次數:164次   來自:嚴曉莉    部門:客戶服務中心
  • 書簽和分享
  • 在大家匆匆收拾行李踏上回家的旅途時,在大家一家人圍坐在一起共享年夜飯時,在大家走親訪友時,有一群可愛的人兒依然堅守在工作崗位上,她們就是965432呼叫中心的話務員。

    965432呼叫中心提供7*24小時的服務,客服人員在春節期間仍需輪班上崗,為客戶提供服務。值班的同事表示:“雖然日均服務量不大,不過還是有客戶需要我們的。”

    在大年三十的晚上,值班同事接到一家餐飲企業的來電,表示開票電腦突然出現故障,導致無法開具發票,非常著急。我們都知道餐飲行業,越是節假日越是忙碌,接線同事表示理解,第一時間安撫客戶情緒,問清具體情況后立刻幫客戶處理,通過遠程的方式幫客戶安裝了開票系統和卷票打印機,并設置好卷票規格。由于客戶電腦操作不是很熟練,我們的話務員還主動電話聯系企業,通過電話和QQ兩種方式,指導客戶成功開具發票并調整好打印位置。該客戶表示非常感謝,對值班同事的服務高度贊揚。

    雖然這個只是日常服務中一個很小很普通的服務案例,但是對放棄了與家人團聚,盡職盡責地為客戶提供服務,急客戶之所急的值班人員來說,充分體現了她們的責任心和敬業奉獻的精神。

     

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