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965432呼叫中心加班加點做好新版電子稅務局驗收期間客戶服務工作

  • 時間:2018-12-28   閱讀次數:568次   來自:嚴曉莉    部門:客戶服務中心
  • 書簽和分享
  • 近期,國家稅務總局對安徽省電子稅務局開展驗收工作。安徽航信作為其技術研發和運維單位,相關部門加班加點,全力配合電子稅務局的驗收工作。

    近數月來,安徽航信配合安徽省稅務局按照國家稅務總局的相關要求,對電子稅務局進行了全新升級改版并部署上線,不但采用了全新的界面,在功能上也更加完善,操作也更加便利。

    “對于新的電子稅務局,使用者難免有適應過程,總會遇到這樣或那樣的問題。”為此,公司965432呼叫中心提前采取了一系列措施,確保納稅人來電能夠及時高效的解決。

    一是從中心其他接聽業務組抽調人員進行支援,以加強申報小組的服務力量,緩解服務壓力;二是縮短吃飯和休息時間,延長工作,盡可能的提高電話接通率;三是每天對所有來電遇到的納稅人反映的常見問題進行整理、匯總;四是利用公司現有的服務群、智能客服、企業QQ等渠道,發布新版電子稅務局啟用提醒、新版電子稅務局的用戶手冊、電子稅務局功能界面變化以及切換到舊版電子稅務局的步驟,方便納稅人對照操作。

     


     

     

    中心全體話務員充分發揚“特別能吃苦、特別能戰斗、特別能攻關、特別能奉獻”的航天精神,全力做好新版電子稅務局驗收期間的客戶服務工作,為全省納稅人提供優質、高效的服務。

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