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黨員幫扶進一線 服務企業零距離

  • 時間:2018-12-19   閱讀次數:628次   來自:施璇    部門:客戶服務中心
  • 書簽和分享
  • 為深入貫徹公司“沖刺四季度”的工作要求,充分發揮黨員先進模范作用,以實際行動踐行黨的十九大精神。12月11日,公司本部12366呼叫中心施璇、鄭少君兩位黨員同志赴六安分公司開展“職能服務一線”活動。

    此次幫扶活動為期兩天,分為兩部分內容。一是電話溝通。對于未及時繳納稅控系統技術維護費的客戶進行電話通知,及時催繳;二是一線體驗。前往六安市辦稅服務廳輔導納稅人使用自助機領購發票以及代開發票。通過一線服務為大廳的同事減輕負擔。

    電話溝通,及時催繳。首先,分公司的同事羅列出未及時繳納技術維護費的客戶名單,施璇和鄭少君圍繞這些名單進行分工;其次兩位黨員對分到的客戶一一致電聯系,利用專業規范的語言與熱情周到的服務態度通知客戶應及時繳納相關費用。但是,在通話過程中也會遇到部分不予配合和聆聽乃至于無禮的客戶,兩位黨員同志都不厭其煩地耐心傾聽,詳細講解。最后,客戶們都對此次致電通知表示理解與支持,允諾會及時繳納技術維護費。

     

    一線體驗,用心幫助。在六安稅務大廳里,納稅人絡繹不絕,有的納稅人為避免人工窗口的排隊,會選擇使用自助機領用發票以及代開發票。兩名黨員同志就在大廳內當起了“引導員”,熱心地為納稅人講解自助機的操作方法,確保每一位納稅人都能及時有效地完成涉稅業務。

     

    此次活動不僅讓黨員同志深刻認識到一線工作人員的艱辛與不易,而且對于公司的主體業務有了更加明確、清晰的了解。通過實地幫扶活動既磨練了黨員同志的意志,也加強了與一線同志的互動交流。施璇和鄭少君表示受益匪淺,接下來,將繼續腳踏實地做好本職工作,為公司的發展做出應有的貢獻。

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